SaaS feedback only helps when it is short, tied to a real job, and easy to finish on a phone. This template asks for satisfaction, effort, and one open reason, so users can reply in under a minute after a feature use, onboarding step, or support ticket.
Great for
- In-app or email pulse after a key workflow
- Post-onboarding or post-ticket follow-up
- Quarterly check-ins with trial and paid accounts
Lead with satisfaction, then ask how easy the job felt. Scores without a reason are thin, so keep one open question for what almost blocked them. Role context helps you separate admin friction from end-user friction without a longer survey.
Share the same Formms link in-product, in a help desk macro, or as a QR at events. Responses arrive as notifications, stay listed in the app, and export to CSV when you want to tag themes by plan or segment.
Questions in this template
- How satisfied are you with the product today? *
- What is your role? *
- How easy was it to get your main job done? *
- What almost blocked you, or what should we improve?
- Would you recommend us to a peer? *
- Email, if we can follow up