Templates / Feedback
Customer Satisfaction Survey Template
A satisfaction survey turns gut feeling into a number you can track. This template combines a 1 to 10 score with a star rating and two open questions, short enough that customers actually finish it.
Great for
- A recurring pulse check sent after each order
- Post-service surveys for salons, clinics, and repair shops
- Measuring satisfaction before and after a change
The recommend question is the classic NPS measure, and the reason question right after it is where the real insight lives. A score tells you how you are doing; the sentence after it tells you why.
Run the same survey every month with Formms and export each batch to CSV. Because the form lives at one short link, you can reuse it in emails, chat, or a printed QR code without touching a desktop.
Questions in this template
- How likely are you to recommend us? *
- How satisfied are you overall? *
- What is the main reason for your score?
- Which of these did you use?
- Email address (optional)
How to use this template
- Download Formms, free on iOS and Android.
- Copy the ready-made prompt on this page, or describe the form in your own words, and AI builds it in seconds.
- Adjust any question to fit, by hand or by asking the AI.
- Share your short form.ms link or QR code and watch responses land.
A customer satisfaction survey with a 1 to 10 scale for how likely they are to recommend us, an overall star rating, the main reason for their score, checkboxes for which services they used, and an optional email.
Paste it into Formms and AI builds this form in seconds.
