Guest Satisfaction Survey Template

Guest reviews on public sites come late. This guest satisfaction survey template captures stay quality while the visit is fresh, so you can fix issues before the next booking.

Great for

• Hotels and B&Bs after checkout
• Vacation rentals and property managers
• Event venues collecting post-visit feedback

Ask cleanliness and hospitality separately. Keep recommend (0 to 10) and stay-again as two questions so you do not mix loyalty with return intent.

Put a Formms QR in the room or in the checkout email. Responses land on your phone as they arrive.

Questions in this template

1. Overall, how was your stay? *
   Star rating
2. How clean was the space? *
   Rating scale
3. How helpful were the staff or host? *
   Rating scale
4. How likely are you to recommend us? *
   Rating scale
5. Would you stay with us again? *
   Yes or no
6. What did you enjoy most?
   Long text
7. What should we improve?
   Long text
8. Email if we can follow up (optional)
   Email