Cafe Feedback Form Template

A napkin note gets lost. This cafe feedback form template captures how often guests visit, how staff and drinks rated, and what to fix next, short enough to finish before the next sip.

Great for

• A QR code on tables, receipts, or the pickup counter
• Post-visit follow-up after online or app orders
• Monthly pulse checks for independent coffee shops and bakeries

Lead with visit frequency and ratings so most guests finish those quickly, then leave open questions for the detail. Keep gender and age optional so people who only want to talk about the coffee can skip them.

Put the form behind a short link or QR code and read every response on your phone. Export to CSV when you want to compare weeks or locations.

Questions in this template

1. How often do you visit a cafe? *
   Multiple choice Daily, A few times a week, Once a week, A few times a month, Rarely, This is my first visit
2. How would you rate the staff? *
   Star rating
3. The cafe felt clean and welcoming *
   Rating scale
4. My order was accurate and on time *
   Rating scale
5. I got good value for the price *
   Rating scale
6. How would you rate our products? *
   Star rating
7. Would you recommend us to a friend? *
   Multiple choice Definitely, Probably, Not sure, No
8. What did you like most about our products or service?
   Short text
9. What did you like least, and why?
   Long text
10. Any other feedback to help us improve?
    Long text
11. Gender (optional)
    Multiple choice Woman, Man, Non-binary, Prefer not to say
12. Age (optional)
    Multiple choice Under 18, 18-24, 25-34, 35-44, 45-54, 55+, Prefer not to say