Templates / Feedback

Customer Feedback Form Template

The customers who never complain are the ones you lose. This feedback template pairs a quick star rating with open questions, so it takes a customer thirty seconds to tell you what worked and what did not.

Great for

• A QR code on receipts, tables, or packaging
• A follow-up link after a purchase or support chat
• Ongoing feedback for a small business or side project

Lead with the rating because it is the question everyone answers, then let the open questions catch the detail. Keep the email field optional; anonymous feedback is more honest, and the customers who want a reply will leave their address.

Formms notifies you the moment feedback arrives, which is the difference between fixing a problem today and reading about it in a review next week. Responses stay organized in the app and export to CSV when you want to spot trends.

Questions in this template

1. How would you rate your experience? *
   Star rating
2. What did you like most?
   Long text
3. What could we improve?
   Long text
4. How did you hear about us?
   Multiple choice Search, Social media, A friend or family member, Walked past, Somewhere else
5. Email, if you would like a reply
   Email

How to use this template

1. Download Formms, free on iOS and Android.
2. Copy the ready-made prompt on this page, or describe the form in your own words, and AI builds it in seconds.
3. Adjust any question to fit, by hand or by asking the AI.
4. Share your short form.ms link or QR code and watch responses land.