IT Support Survey Template

IT tickets close, but feedback rarely follows. This employee IT support survey template captures how the fix felt so your helpdesk can improve without another long form.

Great for

• Auto-send after a helpdesk ticket closes
• Quarterly IT pulse for internal teams
• MSP or shared-services desks collecting client feedback

Ask about clarity and speed separately from overall satisfaction. A fast but confusing fix still costs people time later.

Put the Formms link in your ticket-closed email. Responses arrive as they come in, and CSV export helps you spot recurring friction.

Questions in this template

1. What did you need help with? *
   Multiple choice Hardware, Software or licenses, Access or accounts, Network or VPN, Something else
2. Overall, how was the support? *
   Star rating
3. How clear was the guidance you received? *
   Rating scale
4. How quickly was it resolved? *
   Multiple choice Same day, 1 to 2 days, 3 to 5 days, Longer, Still open
5. Is the issue fully fixed now? *
   Yes or no
6. What could we improve?
   Long text
7. Your name (optional)
   Name
8. Work email (optional)
   Email