Enter how many surveys you sent and how many came back. You can subtract undeliverable contacts and optionally compare the rate to a published survey-type average.
The tool is at form.ms/tools/survey-response-rate-calculator.
1. Open the calculator
Go to the Survey Response Rate Calculator. Response rate is (responses divided by surveys sent) times 100.
2. Enter sent and received
Type Surveys sent and Responses received. Undeliverable is optional. If you fill it, the rate uses sent minus undeliverable as the base. Pick a Survey type if you want a published channel reference (email, SMS, employee, and others).
3. Read the rate
The page shows your percentage and, if you chose a type, how it sits next to that published typical figure. Methods differ across sources. Treat those numbers as context, not a universal standard.
Calculation stays in your browser. Pair a small sample with the Confidence Interval Calculator if you need bounds on a percentage.
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