NPS Calculator turns recommend scores into a Net Promoter Score. Use it after you ask how likely people are to recommend you on a 0 to 10 scale, when you want % promoters minus % detractors in one place. In this article you will learn how to open the calculator, enter bucket or score counts, and read the NPS breakdown.
The tool is at form.ms/tools/nps-calculator.
1. Open the calculator
Go to the NPS Calculator. NPS is % promoters minus % detractors. Promoters are 9 to 10, passives are 7 to 8, detractors are 0 to 6.
2. Enter your counts
Choose Buckets or Scores 0 to 10. Type the number of responses in each box. Click Reset if you want to start over.
3. Read the score
The page shows the NPS, the mix of promoters, passives, and detractors, and a stacked breakdown. The score runs from -100 to +100. Passives sit in the total. They are not subtracted.
Counts are not saved on Formms servers. For satisfaction with one visit or ticket, use the CSAT Calculator.
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