A good order form makes it easy for customers to place an order and gives you the information you need to fulfill it. Instead of managing orders across emails, messages, phone calls, or paper notes, you can collect everything in one organized form.
The key is to keep the form simple. Ask for the essentials, such as customer details, products, quantities, pickup or delivery information, and special requests. Research from the Baymard Institute shows that complicated checkout experiences can cause customers to abandon their purchases. In its research, 17% of surveyed US online shoppers said they had abandoned an order because the checkout process was too long or complicated.
These ready-made templates give you a starting point for common ordering scenarios. Copy a prompt, paste it into Formms AI, and customize the generated form with your own products and options.
What should a good order form include?
The exact fields depend on what you're selling, but most order forms need some combination of the following:
Customer information
Collect the name and contact information needed to identify and communicate about the order.
Products or services
Give customers a clear way to select what they want. Checkboxes work well when customers can select multiple products, while dropdowns or single-choice fields are useful when they need to choose only one option.
Quantities
Make it clear how customers should specify how many of each item they want.
Pickup or delivery details
If you offer pickup or delivery, collect the relevant date, time, location, or address.
Special instructions
A short notes field can give customers a place to provide information that does not fit into the standard options.
Order timing
If your products are made to order or have limited availability, ask when the customer needs the order.
The important thing is to avoid collecting information simply because you might need it someday. Baymard's form usability research recommends minimizing the number of fields users see and removing fields that are not relevant to the current context.
Ready-made order form templates
You don't have to build an order form from scratch.
These ready-made templates are prompts you can use with the Formms AI form builder. Copy a prompt, paste it into a new form, and let Formms create the initial form for you.
You can then change the products, options, questions, and other details to match your business.
Browse all templates at form.ms/templates, or start with one of the ready-made prompts below.
How to use a template
Open a template on form.ms/templates, or choose a prompt from the list below.
Click Copy prompt when the template has a copy button.
Open the Formms dashboard or use the Formms mobile apps, then create a New form.
Paste the prompt into the AI chat and send it.
Review the generated form and click Build this form.
Replace the sample products and options with your real items.
Make any other changes you need.
Publish the form and share the link or QR code with your customers.
For more information, see How to create a form with AI and How to share a link or QR code.
Walk through one example
Let's start with a simple order form.
Copy this prompt:
An order form with the customer's name, phone number, checkboxes for the items they want, a box for quantities and details, a pickup or delivery choice, and a needed-by date.
Paste the prompt into New form and let the AI create the draft.
Once the form is built, replace the sample checkbox options with your actual products or menu items. Add or remove fields based on how you handle orders.
For example, a bakery might replace the sample items with cakes, sourdough, focaccia, cinnamon rolls, and babka. A food stall might use menu items instead.
If you have a limited number of orders you can accept, you can also set a close date under Form settings or turn off responses when you sell out.
When the form is ready, publish it and share the link with customers. You can also use the QR code at a market stall, counter, event, or in your Instagram bio.
20 free order form prompts and templates
1. Order form
Get the Order Form template. Collect the customer's name, phone number, selected items, quantity notes, pickup or delivery preference, and needed-by date.
2. Girl Scout Cookie order form
Get the Girl Scout Cookie Order Form template. Collect cookie varieties by case, pickup details, and parent contact information.
3. Bakery pre-order form
Create a bakery pre-order form. Collect name, phone, email, checkboxes for sourdough, focaccia, cinnamon rolls, and babka, quantity for each selected item, pickup date, pickup time window (Single choice: morning, afternoon), and special requests (Long text).
4. Merch drop form
Create a merch order form for a band tote and tee drop. Collect name, email, item (Single choice), size (Dropdown: S, M, L, XL), quantity, shipping address (Location), and notes. No payment fields.
5. Catering request form
Create a catering request form. Collect name, email, phone, event date, guest count (Number), meal style (Single choice: buffet, boxed, plated), dietary notes (Long text), and delivery address (Location).
6. Wholesale inquiry form
Create a wholesale inquiry form for a candle brand. Collect business name, contact name, email, phone, approximate monthly order volume (Single choice), product lines of interest (Multiple choice), and a short message.
7. Farm CSA box order form
Create a CSA box order form. Collect name, email, phone, box size (Single choice: small, standard, family), start week (Date), pickup site (Dropdown), and whether they want vacation hold emails (Yes/No).
8. Print shop job ticket
Create a print shop order form. Collect name, email, job title, artwork (File upload), quantity, paper type (Dropdown), finish (Single choice: matte, gloss, none), needed-by date, and notes.
9. Floral arrangement order form
Create a floral order form. Collect name, phone, recipient name, delivery date, arrangement style (Single choice), budget range (Dropdown), delivery address (Location), and card message (Long text).
10. Meal prep weekly order form
Create a meal prep weekly order form. Collect name, email, phone, plan (Single choice: 5 meals, 10 meals), protein preferences (Multiple choice), allergies (Long text), and pickup day (Dropdown).
11. Coffee subscription signup form
Create a coffee subscription signup form. Collect name, email, grind (Single choice: whole bean, filter, espresso), bag size (Single choice), delivery frequency (Single choice: weekly, biweekly, monthly), and shipping address (Location).
12. Craft fair pickup order form
Create a craft fair pickup order form. Collect name, phone, item checkboxes for candles, soap, and stickers, quantity notes, preferred pickup window at the booth (Single choice), and whether someone else will collect the order (Yes/No).
13. School fundraiser order form
Create a school fundraiser catalog order form. Collect student name, class, parent email, phone, catalog items (Multiple choice), quantities (Long text), and payment method (Single choice: cash on delivery, already paid online). No card fields.
14. Uniform order form
Create a team uniform order form. Collect player name, parent email, jersey size (Dropdown), shorts size (Dropdown), name on back (Short text), number (Number), and whether this is a rush order (Yes/No).
15. Book pre-order form
Create a book pre-order form for a local author launch. Collect name, email, edition (Single choice: paperback, hardcover), quantity, pickup or shipping preference (Single choice), and shipping address if shipping is selected (Location).
16. Catering add-ons form
Create a catering add-ons form for an existing booking. Collect booking reference (Short text), name, email, add-on checkboxes for dessert tray, drinks package, and extra chairs, quantity notes, and event date confirmation (Date).
17. Hardware parts order form
Create a parts order form for a bike shop. Collect name, email, phone, part description (Long text), quantity, needed-by date, and whether to notify the customer when the order is ready for pickup (Yes/No).
18. Custom cake order form
Create a custom cake order form. Collect name, phone, email, event date, servings (Number), flavor (Dropdown), frosting (Dropdown), inscription (Short text), allergy notes (Long text), and design reference (File upload).
19. Office supplies reorder form
Create an office supplies reorder form for internal staff. Collect name, department (Dropdown), items (Checkboxes), quantities (Long text), needed-by date, and desk location (Short text).
20. Pop-up food stall order form
Create a pop-up food stall pre-order form. Collect name, phone, menu items (Checkboxes), spice level (Single choice), pickup time slot (Dropdown), and special requests (Long text). Allow the form owner to stop accepting responses when the stall is sold out by turning off Accept responses.
Tips for creating a better order form
Before publishing your form, take a moment to test it as a customer.
Keep it focused
Only ask questions that help you process, fulfill, or communicate about the order. If a field isn't necessary, consider removing it.
Use the right field type
Use checkboxes when customers can select multiple items, single choice when they can select only one, dropdowns for longer lists, and file uploads when customers need to provide reference material.
The right field type can make an order faster and easier to complete.
Make quantities clear
If customers can order multiple products, make it obvious how they should specify quantities. Avoid making customers guess whether they should enter "2", "two", or "2 cakes".
Don't make customers explain everything in a text box
A long-text field is useful for special instructions, but structured choices are usually easier to process. If you already know the common options, give customers those options instead of asking them to type everything manually.
Keep optional questions optional
If you don't need an answer from every customer, don't necessarily make the field required. Clearly distinguishing required and optional information can reduce confusion. Baymard's research has found that unclear required and optional fields can lead to unnecessary errors and hesitation.
Test the form on your phone
Many customers will open an order form from a social media post, QR code, or message on their phone. Complete the entire form yourself on a mobile device before sharing it.
Tell customers what happens next
After someone submits an order, make the next step clear. For example, let them know whether their submission is immediately confirmed, whether you'll contact them to confirm availability, or when they should expect their order.
Start building your order form
You don't need to design an order form from scratch.
Choose one of these templates, copy the prompt, and paste it into a new Formms form. Customize the generated form with your own products, prices, pickup options, delivery details, and questions, then publish it when you're ready.
Browse all order form templates or create a new form with Formms.
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