# How to use CSAT Calculator

Enter rating counts and get a Customer Satisfaction Score. Use a 5-point scale,
a 7-point scale, or already-totaled satisfied and total counts. You can
optionally compare the result to a published industry reference.

The tool is at form.ms/tools/csat-calculator
[https://form.ms/tools/csat-calculator].


1. OPEN THE CALCULATOR

Go to the CSAT Calculator [https://form.ms/tools/csat-calculator]. CSAT is
(satisfied divided by total) times 100.




2. PICK A SCALE AND ENTER COUNTS

Choose 5-point, 7-point, or Totals. On a 5-point scale, 4 and 5 count as
satisfied. On a 7-point scale, 5, 6, and 7 count as satisfied. Type how many
people chose each rating. Industry reference is optional.


3. READ THE SCORE

You get CSAT as a percentage, the satisfied count, and an average rating. Your
own trend line matters more than any published midpoint.

Numbers never leave your browser. For willingness to recommend, use the NPS
Calculator [https://formms.help.center/article/1028-how-to-use-nps-calculator].